Returns Policy
We want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, we’re here to help.
How to Request a Return:
If you would like to return your product, please contact us via email at:
📧 Footballgiftsdirect@hotmail.com
Please include the following information in your email:
- Your full name
- Order number
- Reason for return
- Product details
Our team will review your request and respond with return approval and instructions within 1–2 working days.
Return Conditions:
- Returns must be requested within 14 days of receiving your order.
- Once approved, items must be returned within 14 days of the return confirmation.
- Items must be returned in their original condition and packaging, unused and undamaged.
Trading Cards – Important Notice:
Due to the nature of trading cards
- Product contents are random and cannot be guaranteed
- We do not accept returns based on dissatisfaction with card pulls or box contents
- Minor packaging imperfections (e.g. shrink wrap looseness, small dents) that do not affect the integrity of the product are not considered defects
- Sealed products must remain sealed
Refunds:
Once we receive and inspect the returned item, we will process your refund to the original payment method. Please allow 5–7 business days for the refund to appear, depending on your bank or payment provider.
Return Shipping:
- Customers are responsible for the return shipping costs unless the item is faulty or incorrect.
- We recommend using a tracked service as we cannot be held responsible for items lost in transit.
Replacements:
If your product is damaged or broken, please send proof to our team and we can arrange a replacement free of charge.